General terms and conditions of business

the Stil-Ambiente Design UG (limited liability)

As of: May 2026

§ 1 Scope

These General Terms and Conditions (GTC) apply to all contracts concluded via our online shop between Stil-Ambiente Design UG (limited liability) (hereinafter “Seller”) and its customers. Customers within the meaning of these General Terms and Conditions are both consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB). A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. Differing conditions of the customer will only become part of the contract if their validity has been expressly agreed to in writing.

§ 2 Conclusion of contract and immediate payment

(1) The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order (so-called invitatio ad offerendum).

(2) By clicking the order button, the customer makes a binding offer to purchase the goods contained in the shopping cart.

(3) The time at which the contract is concluded depends on the payment method chosen by the customer:

  • If you select a payment method with immediate debit (e.g. PayPal, credit card, Giropay, Sofortüberweisung, Apple Pay, Google Pay), the contract is concluded the moment the customer successfully initiates the payment transaction by clicking on the button that completes the purchase (or by confirming the payment with the payment service provider).

  • For all other payment methods (e.g. advance payment via classic bank transfer, purchase on account), the contract is only concluded when an express order confirmation is sent by email within two days or when the goods are delivered.

(4) The contract text is saved. The order details and these General Terms and Conditions will be sent to the customer by email.

§ 3 Prices and payment

All prices for consumers include statutory sales tax. For entrepreneurs, the prices also include statutory sales tax, unless otherwise stated. Shipping costs are shown separately. Payment methods available include advance payment, PayPal, credit card and other payment methods offered in the shop. The purchase price is due immediately after conclusion of the contract.

§ 4 Delivery and reservation of self-delivery

(1) Delivery times can be found in the respective product description in the online shop.

(2) Delivery times are extended appropriately in the event of force majeure or other unforeseeable events for which we are not responsible.

(3) Partial deliveries are permitted as long as they are reasonable for the customer.

(4) Self-delivery reservation: If the ordered product is permanently unavailable because we are not supplied by our supplier through no fault of our own despite the prior conclusion of a congruent cover transaction (a delivery contract for the required goods concluded in a timely manner), we reserve the right to withdraw from the contract. In this case, we will inform the customer immediately about the unavailability and immediately refund any consideration already received.

§ 5 Retention of title

The goods remain our property until full payment has been made. We reserve title to entrepreneurs until all claims arising from the ongoing business relationship have been settled in full.

§ 6 Right of withdrawal

(1) The statutory right of withdrawal only applies to consumers within the meaning of Section 13 of the German Civil Code (BGB) who have their place of residence or habitual abode in a member state of the European Union (EU).

(2) Consumers outside the European Union and entrepreneurs (§ 14 BGB) do not have a statutory right of withdrawal.

(3) The separate cancellation policy and the sample cancellation form are part of these general terms and conditions.

§ 7 Warranty and used goods

(1) For consumers: The statutory warranty rights apply. The following applies to used goods: The statutory warranty period for claims for defects is shortened to one year from delivery of the goods. However, this shortening of the warranty period only applies if the consumer was specifically informed of the shortening of the limitation period before submitting his contractual declaration and the shortening was expressly and separately agreed in the contract.

The shortening of the warranty period expressly does not apply to:

  • Claims for damages arising from injury to life, body or health that are based on an intentional or negligent breach of duty by the seller,

  • Claims for damages for other damages that are based on an intentional or grossly negligent breach of duty by the seller,

  • liability under the Product Liability Act or in the case of guarantees provided.

(2) For entrepreneurs:

  • The warranty period for new goods is one year from delivery of the goods, to the extent permitted by law.

  • The warranty is excluded for used goods, unless a defect was fraudulently concealed or affects a guarantee provided.

  • The seller has the right to supplementary performance at his own discretion through repair or replacement delivery.

  • Claims for damages remain unaffected to the extent permitted by law (particularly in cases of intent, gross negligence and damage to life, body and health).

§ 8 Obligation to inspect and report complaints for entrepreneurs (§ 377 HGB)

Entrepreneurs must carefully inspect the delivered goods immediately upon receipt. Obvious defects must be reported in writing no later than five working days after receipt of the goods. Hidden defects must be reported in writing immediately after they are discovered. If there is no timely notification of defects, the goods are deemed to have been approved with regard to the defect in question, provided that Section 377 of the German Commercial Code (HGB) applies.

§ 9 Liability

We are fully liable for intent and gross negligence. We are liable for slight negligence only in the event of a breach of essential contractual obligations (cardinal obligations) and limited to foreseeable, contract-typical damage. The limitations of liability do not apply in the event of injury to life, body or healthsuch as under the Product Liability Act or with guarantees provided.

 

§ 10 Transport damage

Consumers are asked to report any obvious transport damage to the deliverer as soon as possible. Failure to make a complaint or contact us has no consequences for the consumer's statutory warranty rights, but helps us to assert our own claims against the transport company. Entrepreneurs must immediately document any visible transport damage to the transport service provider and report it to us.

§ 11 Data protection

Information on the processing of personal data can be found in our data protection declaration.

§ 12 Contract language

The contract language is exclusively German.

§ 13 Applicable law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law only applies to consumers to the extent that it does not take away from the mandatory consumer protection regulations of the country of their habitual residence.

§ 14 Place of jurisdiction

The exclusive place of jurisdiction for entrepreneurs is Dortmund. The statutory jurisdiction regulations apply to consumers.

§ 15 Dispute resolution for consumers (OS platform & VSBG)

(1) The European Commission provides a platform for online dispute resolution (OS), which you can find at the following link: https://ec.europa.eu/consumers/odr. Our email address is: [Insert your email address here].

(2) We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and are generally not willing to do so.

§ 16 Final provisions / severability clause (only for B2B)

(1) Applicability for entrepreneurs (B2B): If individual provisions of these General Terms and Conditions are or become ineffective in whole or in part, the effectiveness of the remaining provisions remains unaffected. The contracting parties undertake to replace an invalid provision with an effective provision that comes closest to the economic purpose of the invalid provision. The same applies to any loopholes in the regulations.

(2) Applicability for consumers (B2C): Contrary to paragraph 1, the legal regulation of Section 306 of the German Civil Code (BGB) applies to contracts with consumers. An ineffective clause does not lead to the invalidity of the entire contract; The statutory provisions shall replace the ineffective clause.

Declare withdrawal

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