Refund policy
Cancellation policy
Consumers have a right of withdrawal according to the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.
The right of withdrawal applies exclusively to orders from countries within the European Union. There is no right of withdrawal for deliveries to third countries.
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you - who is not the carrier - took possession of the goods.
In order to exercise your right of withdrawal, you must contact us
Stil-Ambiente Design UG (limited liability)
Timo Zimmermann
Lindemannstrasse 48
D-44137 Dortmund
Email: shop@stil-ambiente.de
Fax: +49 231 53 02 18 88
Registration court: Dortmund District Court
Registration number: HRB 34691
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.
Consequences of revocation
If you revoke this contract, we must repay to you all payments that we have received from you - including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) - immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract.
For this repayment we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back - whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
For items that can be sent by parcel, these costs are expected to be approx €5-25 per package (depending on size and weight).
For goods that cannot be sent as parcels (shipped by a freight forwarder on a pallet), you will be responsible for the return shipping costs of approx. 70-100 € per Euro pallet, for very bulky individual items or individual pallet shipments up to approx. 150 € per shipment within Germany.
The buyer also bears the costs for returns from abroad. These costs can be higher than in Germany. An exact value cannot be quantified here due to the different countries in the EU.
This information is for your guidance and is based on typical return shipping costs in furniture stores. The actual costs may vary in individual cases, especially for particularly large or heavy goods.
End of cancellation policy
§7 Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To:
Stil-Ambiente Design UG (limited liability)
Timo Zimmermann
Lindemannstrasse 48
D-44137 Dortmund
Email: shop@stil-ambiente.de
I/we hereby revoke () from me/us () concluded contract for the purchase of the following goods () / the provision of the following service ()
Ordered on () / received on (): __________________
Name of consumer(s): __________________________
Address of the consumer(s): _______________________
Signature of the consumer(s) (only for paper notification): __________________
Date: __________________
(*) Delete what is not applicable.
§8 Warranty
The statutory warranty regulations apply.
§9 Contract language
The only contractual language available is German.
§10 Customer service
Our customer service for questions, complaints and objections is available on weekdays from 8:30 a.m. to 5:30 p.m.:
Tel: +49 231 16 71 71 76
Fax: +49 231 53 02 18 88
Email: shop@stil-ambiente.de
Status of the terms and conditions: April 2025